FAQ

Have questions? We’ve gathered the most common queries about our process, services, and approach to help you understand how we work at Black Swan Media.

What services does Black Swan Media offer?

Black Swan Media offers a full spectrum of content-creation and media services including video production (corporate films, promotional videos, documentaries), photography and brand imagery, social media content development and management, animation, motion graphics and VFX, and brand storytelling and campaign strategy.

Who do you work with and what industries do you serve?

We work with clients across a wide range of industries including fashion, real estate, hospitality, technology, and startups. Our storytelling-focused approach allows us to adapt solutions to different business sizes and sectors.

Where are you based and do you work internationally?

We are based in Dubai, UAE. We handle local Dubai projects and can also serve regional or international clients depending on project scope, logistics, timeline, and budget.

How do I start a project with Black Swan Media?

You can start by contacting us through our website, email, or phone. We schedule a consultation to discuss objectives, audience, budget, and timeline, then provide a tailored proposal and quote before moving into pre-production, production, post-production, and delivery.

How long will my project take?

Project timelines depend on scope and complexity. A short social media video may take a few weeks, while a large-scale branded film with multiple locations and VFX may take several months. We provide an estimated timeline during planning.

What is your pricing model and do you offer packages for smaller businesses?

We offer custom pricing based on project scope, services, and deliverables. Flexible packages are available for startups and small businesses, with clear quotes outlining exactly what is included.

What makes Black Swan Media different from other agencies?

Our focus on authentic storytelling, end-to-end production control, brand-adaptive approach, and results-driven content sets us apart. We create content that resonates, engages, and supports real brand goals.

Can you manage social media channels or only create content?

We do both. In addition to content creation, we offer full social media management including planning, scheduling, engagement, performance tracking, and optimization.

Do you handle travel, locations, and shoot logistics?

Yes. We manage full production logistics including locations, equipment, crew, permits, casting if required, and shoot-day coordination. Any additional costs are included transparently in the proposal.

How can I see examples of your previous work?

You can explore our portfolio in the Work section of our website. If you are looking for a specific style or format, we can also share relevant case studies or references upon request.